IAN TERMS AND CONDITIONS

1. IAN will only supply Products under these Terms and Conditions, which are conclusive and non-negotiable. When you request product, you are also requesting membership of our product club: 1p/€0.01/$0.01 of your order pays for a year’s membership of The IAN Product Club. We then deal with your product request as a member - so we are not dealing with the 'public'.
2. The Buyer accepts full liability for the use of all Products and services supplied by IAN. The Buyer assures they will only use Products under the guidance of their physician.
3. The Buyer is completely responsible for the confirmation of their personal importation requirements, including any prescription requirements. Products are not available where prohibited by law.
4. The Buyer warrants that they hold IAN free of any and all legal action and prosecution. This includes any entrapment procedures that may be perpetrated or attempted by law enforcement and government agents and/or their agencies.
5. The Buyer affirms they are of legal age and capacity.
6. IAN is not held responsible for any losses in the mail, unless the Buyer requested and purchased an insured service (see item 14).
7. Courier services for Product shipments are NOT recommended and will only be undertaken if the Buyer has an account with the carrier and has met IAN disclaimer paperwork requirements. All charges including freight and taxes must be met on the Buyer's carrier account, including all return costs if the Products have to be returned to IAN. Note: A charge of $15 is levied for completion of courier paperwork.
8. In the event of the Products being detained by a foreign Customs authority, the Buyer must provide evidence to IAN for their confirmation of importation, i.e. a prescription and copies of communication with Authorities etc. In such an event the Buyer should contact IAN before committing to any course of action, including the return of any Products. If Authorities retain the Products, the loss rests with the Buyer. In the event that the Products are returned by Customs, then when the Products are received at IAN they may be reshipped again, or be subject to a Product(s) Credit Note or Refund as per the conditions in section 11. Also note ‘insurance guarantees’ in item 14.
9. If the Buyer adjusts an Order before the Products are shipped then the adjustments will be accepted, (providing there is no financial difference, otherwise only Products Credit Note(s) for other Products may be issued). A part refund request by the Buyer is subject to the conditions in section 10. Also note ‘insurance guarantees’ in item 14.
10. If the Buyer wants to stop or adjust an order after payment has been processed, but before the Products have been shipped, it is subject up to a $50 charge. To be clear the credit card will be fully refunded. However please note: IAN reserves the right to charge a rehandling fee of a minimum of $50 which must be paid by check or postal order before doing business with this member again.
11. If the Buyer wishes to return Products, (except under the circumstances in section 11 of the IAN terms and conditions), then as long as the Products are sent by the Buyer within 14 days of receipt and received by IAN in a good, unopened, resalable condition with an expiry date more than 12 months validity, a Product Credit Note can be issued, plus a charge for reshipping. If the Buyer requires a full or part refund then a 50% restocking fee is applicable, (applied only to Products, not shipping and handling which is non-refundable) or a minimum of $50, whichever is the greater. To be clear the credit card will be fully refunded. However please note: IAN reserves the right to charge a rehandling fee of a minimum of $50 which must be paid by bank check or postal order before doing business with this member again.
12. If IAN has shipped the wrong Products or Products have arrived in a damaged condition due to incorrect packaging. The package and Products must be returned to IAN for inspection (Contact IAN before undertaking any action). If the fault is identified and agreeable, IAN will reship the Products a second and final time. A refund is subject to the conditions in section 11.
13. If Buyer, or other, places an Order that requires a prescription and then fails to supply a valid prescription or complete the process within 30-days, then IAN reserves the right to cancel the Order and refund the order less a fee of $50.
14. IAN will only "guarantee" a delivery if the Buyer has requestedand purchased an insured method of shipping (see section 15). Under such circumstances, if after 30-days of non-receipt after the shipment date, then IAN will reship a second and final package at no additional charge. Note: The customer should inform IAN after 14-days of non-receipt (from the date of shipment) that a package is missing so that the search procedure may be instigated.
15. An insured shipment is only valid on the order that is placed and paid for at the same time and cannot be transferred to any earlier or later placed orders/ shipments. The chosen value of each insured bracket ($500 or $1000 or $2000) will cover the cost of a second and final shipment of the lost order, or part of the lost order (where orders are shipped in more than one package) providing the value does not exceed the value of the insurance chosen. In other words, if the lost goods valued $600 and $500 insurance was chosen, then a credit note to the value of $500 would be issued rather than a reshipment.
16. IAN does not undertake supply of any medicinal products to the United Kingdom.
17. IAN does not offer medical advice; all information is supplied on an educational basis and should not be construed to replace that of a physician's. All translations are offered on a best effort basis. Any opinions stated are not necessarily those of IAN. Where applicable, in accordance with Title 17 U.S.C. Section 107, material is distributed without profit to those who have expressed a prior interest in receiving the information for research and educational purposes.
18. IAN reserves the discretion to alter methods of shipments or to refuse Orders.
19. Other conditions that are not covered in these Terms and Conditions will be determined by IAN conclusively and IAN Terms and Conditions are subject to change without notice.
20. Partial refunds will be held by the company against any future orders, or refunded via check / postal order.